Haysky understands that sometimes users may change their minds after purchasing a course. To ensure customer satisfaction, we have a clear and fair cancellation and refund policy.
1. Refund Eligibility
- Users are eligible for a full refund if they request a cancellation within 7 days of making a payment.
- Refunds are applicable only for first-time course purchases.
- No refunds will be provided after the 7-day cancellation window has passed.
2. Refund Process
To request a refund, users must contact our support team with the following details:
- Order ID or proof of purchase
- Registered email address
- Reason for refund request (optional)
Once the refund request is received, our team will process it within 5-7 business days. The refunded amount will be credited to the original payment method used during the purchase.
3. Refund Restrictions
- If a user has completed a significant portion of the course within the 7-day period, Haysky reserves the right to deny the refund request.
- Refunds will not be provided for users who violate our terms and conditions, such as unauthorized sharing of course materials.
- Any promotional or discounted purchases may have specific refund terms, which will be mentioned during the offer.
4. Course Access After Refund
Once a refund has been successfully processed, the user’s access to the refunded course will be revoked immediately. Users will not be able to re-enroll in the same course using the refunded payment.
For any refund-related queries, feel free to reach out to our customer support team, and we will be happy to assist you.